We all have questions we need answered when considering to hire a painting company to work with on a home project.

Simple questions like what type of paint is used, or how many painters will be working inside at one given time, or if the paint is included in the quote, there is no question that can’t have an answer.

We’ve put together a few common questions we often get asked, if you have any others questions or concerns that are not listed here please feel free to call us 613-656-5865 or email us and we will happily answer them for you.

frequently asked questions about interior and exterior painting

FAQ’s

QIs the estimate really free?

A. Yes, the estimate is completely free and of no charge or obligation.

Q.  How soon can I book a free estimate?

A.  During our busiest months between March and October we reserve appointments for estimates and quotes on Saturdays between 830 am and 2 pm.  We do our best to accommodate everyone and we appreciate your understanding and patience when sometimes booking an appointment can be three to four weeks away.

Q.  How do I book an appointment for a quote and estimate?

A.  To schedule and book an appointment for a painting estimate and quote simply fill out the contact form to send us an email or call us at 613-656-5865.  We typically reply within 24 hours.

Q.   What do I need to do to prepare for the appointment and the painting estimate?

A.  It helps to have a list of what you want to include to get done for the painting project.  Let us know what exactly needs to be painted, such as whether you want only the walls painted or if you want to include the painting of the ceiling, baseboards, trim and doors.  The more details you provide us with at the meeting the more accurate the quote will be.   You can always make changes with additions or removals of any items on your to do list before, during and even after we have started your painting project.

We want to make the experience of getting your house painted as stress free as possible, and we welcome your questions and concerns at any point throughout the project.  Feel free to connect with us at any time during the project by asking the owner/painter who is always on the job site or by connecting with us by email or phone.

Q.  How long does the meeting for an estimate or quote last?

A.  On average a meeting with homeowners for a painting estimate lasts anywhere between 15 to 30 minutes, it usually depends on the complexity of the project and homeowners questions.  We always call the next scheduled appointment to let them know we are running late and what the next approximate time of arrival to their home will be.

Q.  How long does it take to get an estimate or quote for painting?

A.  Upon meeting with you to discuss your project we may give you a rough idea of what it will cost and formally follow it up with a written quote sent to you by email usually within 24-48 hours.

Q.  How long will I have to wait before you can start working on my painting project?

A. Once we have confirmation that we will be your painters of choice to work with, we will schedule your project in the next available opened spot.  Typically in high season this can be anywhere from 2 to 6 weeks, in low season it can typically be 3 to 5 days for us to schedule your project.  If you have specific dates that work best for you, please let us know and we will secure those dates for you once we receive a deposit.

Note:  Our high season is typically between March to October.  Our low season is November to February

Q.  What if I can’t afford to do painting of the entire project in one time?

A.  That is not a problem, we will review your priority items and work with you as to what you would like to get done first.  We can provide you with a broken down estimate of costs for each separate area and we will work with you to ensure everything fits perfectly within your budget.

Q.  Do you do emergency situation type painting projects?

A. Emergencies do happen due to unforeseeable circumstances like water damage somewhere in the home and drywall repairs need to be done and repainting of the area.  Simply let us know what the emergency is and we will do our best to accommodate you as much as possible.

Q.  How long will it take to complete the painting project?

A. Each client and every project is unique therefore we don’t like to rush things.  On average a simple and uncomplicated repainting of an interior home of 1200-1500sq ft. can take anywhere between 5 to 10 days.  And a 900-1500 sq ft condo will average 3 to 8 days.  Variations to these timelines are inevitable as sometimes homeowners change their minds and add on extras therefore extending our stay.  No worries we’ll give you a rough estimate of how long it will take us to paint the space when we meet for the estimate.

Q.  What do I need to do to prepare before the painters arrive?

A.   Before painters arrive it is helpful if homeowners remove all art work, photos, mirrors, etc. from the walls and move all furniture into the centre of the room.  We will then take care of all the necessary steps in preparation for painting and ensure all coverings to protect your furniture and flooring are implemented.  Our typical painting services include filling nail pops where all wall hangings were removed unless specified differently.  If you prefer for us to leave the nail pops uncovered and unsealed so that you can return all wall hangings to the exact same spot, that is not a problem, just let us know.

Q.  What type of paint will be used for painting my house?

A.  We have been using Benjamin Moore Paint products over the past 30+ years as we consider them to be the best paint to work with, provides an awesome end result and their quality is top notch.  They are also environmentally safe and friendly with zero VOC with very low to no odor.  Our estimates and quotes include a middle grade paint product in the Benjamin Moore line and if preferred an can upgrade to a higher end line with additional costs charged on the quote can be added.  If you have a preferred choice of paint product, we will work with that too.

Q.  Is the paint included in the quote?

A.  Yes when we give you a quote it includes a medium line of Benjamin Moore paint products.

Q.  What steps or process do the painters follow when painting in my home?

A.  While every home is unique and every project is different our guaranteed promise of exceptional quality work remains the same always. We ensure all the prep work before painting is completed first.  If included in the quote we will patch and or repair drywall imperfections, seal any gaps or cracks along baseboards, trim and frames with the appropriate caulking, sand surfaces to a smooth finish, prime and 2 coats paint finish.

Painting one area at a time to reduce stress on homeowners is important to us.  We paint from room to room with maximum 2 to 3 rooms at a time to reduce any disruption to homeowners.  When we are painting the entire home, we typically start at the top and work our way down unless specified differently by homeowners.

We do understand and appreciate that it is not easy to have workers inside the home, but we promise you there will be very little stress for you to deal with as we work quietly and efficiently to complete the area we are working on by the end of each day.

We ensure all our tools, materials and supplies are safely removed and stored out of the way at the end of each day, as well as clean up of the area we have been working before we leave at the end of each day.

We never leave you with the mess, we clean up after ourselves at the end of each day and the only thing we want you to notice is the fresh new paint.  Our previous clients will tell you in their testimonials and reviews.

Q.  How long does the paint last before I need to do any repainting?

A.  Because we use quality paints from Benjamin Moore, you can rest assured that the quality of our work and the paint we use will last you at the very least 5 years.  It may even last you longer if you have no desire to change anything.

How often you have your home painted depends on whether you are wanting to add a new colour to the décor, if there has been an addition, renovation or damage to drywall that has needed to be repaired or replaced, otherwise the paint could last you years if properly cared for and maintained.

Q.  Do I need to be home while painters are working?

A.  Although we enjoy the company, it is entirely your decision and preference to choose to stay home while we paint.  While most prefer to go on with their daily routines of going to work, gym, shopping etc., we are happy with what you are most at ease with.

Q.  Do you paint condo apartments?

A.  Yes we do condo painting along with residential painting, townhouse painting.

Q.  What areas in Ottawa does your painting company work in?

A.  Our services extend into many Ottawa neighborhoods.  From east to west, north to south, locations in Ottawa like Nepean, Barrhaven, Stittsville, Kanata, Orleans, Rockcliffe, Centretown, Downtown, Little Italy, Dow’s Lake, Findlay Creek, in the Glebe, or Navan, anywhere you are we can be too.

Q.  Will my furniture and flooring be protected during the painting process?

A.  Absolutely YES!!!  We ensure all your furniture, flooring, carpeting are completely protected with plastic coverings and a heavy duty cloth drop-sheet specifically used by painting companies.  We take pride in our work and we enjoy working in a clean space, therefore we like to ensure it is clean for us and you too.  We like to think of your home as our own and ensuring your belongings are protected is of great importance to us.

Q.  Do you provide paint colour samples?

A.  We do provide you with paint colour books also known as fan deck from Benjamin Moore paints that consist of hundreds of paint colour chips.  If you are having difficulty deciding on paint colours we can help guide you with a colour consultation.  You can also proceed to buy small pint cans of the paint colour samples you would like and test them on the walls to help you make a decision.

Q.  Can I see samples of your completed work?

A.  Yes of course, we showcase many of our past and present completed painting projects in our photo gallery page on our website they are separated in two categories, interior and exterior.  We also have postings on our facebook page, on houzz and pinterest as well as some of our clients have posted their own photos on our google business profile in the google reviews section.

Q.  What time of day do you start and finish working?

A.  Our hours of operation start at 8:30 am until 5:00 pm from Mondays to Fridays, Saturdays are usually reserved for estimate appointments between 9 am and 4 pm, we are closed on Sundays and holidays.

Q.  Do you paint kitchen cabinets?

A.  Our primary focus is interior painting throughout the year and small exterior painting projects in the warmer months when Ottawa weather permits.  While painting kitchen cabinets, bathroom vanities, floors, exterior brick, stucco, aluminum or vinyl siding are not included in our list of services, here is a list of what we do paint.

Interior Painting – Ceilings, Walls, Doors, Trim, Baseboards, Frames (windows and doors), Cove or crown molding, Stairways and railings

Exterior painting – Garage doors, Front Doors, Fences, Decks, Patio / porches, Shutters

Q.  What type of method of payment do you accept?

A.  We accept cash, cheques and e-transfers.

Painters in Ottawa

PG PAINT & DESIGN painters in Ottawa is a family owned painting company comprised of husband and wife.  We love what we do and it shows in the pride and dedication we take in every job, read more about us.

From setting up the appointments, meeting with them to discuss their painting project, to the follow up, our friendly ways to treat all our clients like family and friends is what sets our painting company apart from others in the Ottawa area.  We love to help homeowners create beautiful fresh spaces that harmonize with their personalities all the while maintaining a clean and worry free experience.

Visit our about us page to find out more about what makes working with the best rated painters in Ottawa a unique and satisfying experience.

Our top priority is you our clients past, present and future.  We strive to prioritize our work efficiently so that you can get back to living in your space as soon as possible.  We look forward to connecting with you soon.

Book a no obligation appointment for a free painting estimate by contacting us by email, or calling us at  613-656-5865.